Date: October 2018
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2. NON-PERSONAL INFORMATION
When accessing and browsing our website we collect non-personal information (information that does not permit direct association with any specific individual). The information we collect may include, but is not limited to, Internet Protocol (IP) addresses, browser type and language, referring and exit pages, operating system, date/time stamp and pages visited. The information we collect we use to understand user requirements and needs and thus allows us to improve the websites, newsletter and updates in respect of accessibility, content and services.
We aggregate some information for marketing and general information purposes and provide such aggregated information to third parties. Statistics we compile may include, total monthly page views, countries visits originate from, and most popular pages on the website.
We generally do not combine personal and non-personal information, however should personal and non-personal information be combined, it will be treated as personal information as per section 3.
3. PERSONAL INFORMATION
Personal information is data that can be used to uniquely identify or contact a specific individual.
3.1 Collection of personal information
When registering to any service on the website, such as the newsletter and/or the online shopping system, you are asked to provide certain personal information.
When you e-mail us, you are providing us with personal information such as your e-mail address and name. Depending on the contents of your e-mail, we may share your e-mail with those employees most capable of addressing your e-mail.
Please note that your e-mail, like most Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, please do not use e-mail to communicate information to us that you consider confidential.
3.2 Type of personal information collected
Depending on the service you are registering for, we may require all or some of the following personal information: name, e-mail address, telephone and fax number, name, contact details and credit card details.
We may from time to time, request additional personal information in order to improve the service you have registered for or to be able to confirm and ensure you meet the registration requirements.
Our newsletter and updates contain “click-through URL” links to content on our website. When you click one of the links to our website, we track this click-through data to help us determine interest in particular articles and content. This helps us improve the newsletter. If you prefer not to be tracked in this way, please do not click on the links provided in the newsletters. Links to third party sites on the newsletter are not tracked by us.
3.3 Use and sharing of personal information
We are committed to keeping your personal information confidential and will not sell, rent, or trade your personal information to any third party.
The personal information you provide during registration, may be used by us as set out below.
If you have registered to receive our newsletter, we use your personal information to provide the service. For example, we use your name to greet you in the newsletter. If you no longer wish to receive the newsletter, you can opt out at any time by cancelling your registration.
3.3.2 Online Shopping
The personal information we receive during online shopping, we use to provide the service. In order to provide you with the shopping service we need to share all or some of your personal information with third parties such as your bank, the delivery service we make us of and customs offices.
We may also use personal information for internal purposes such as data analysis and research to improve our content, services and customer communications.
3.4 Protection of personal information
4. LINKS TO THIRD PARTY SITES
5. CHILDREN AND MINORS
Our website is not directed at children and minors. We are committed to comply with all applicable Namibian laws aimed at the protection of children and in particular the protection of their personal information.
To register for any service provided via our website you have to be at least 18 years of age. As such, we do not knowingly collect personal information from anybody under the age of 18. If we learn that anybody under the age of 18, has registered to any of the services provided on the website, we will disable their account immediately. In case of any person being under the age of 16, we will also immediately deleted all personal information. If you believe that someone under the age of 18 has registered to any of our services, please contact us immediately.
6. DISCLOSURE ON LEGAL GROUNDS
We may be permitted by law to disclose information you submit. In the event such disclosure is permitted, we will do so.